REFUND POLICY
At RaveZombie, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes, your shopping needs may change, and you might wish to return a purchased item. To better serve you, we offer a 14-day refund policy.
You may return a product within 14 days of the purchase date for a refund (minus shipping costs).
The item must be returned in its original packaging and in unused condition. If any additional accessories were included with the product(s) being returned, those accessories must be returned with the product in the same condition that they were received.
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To initiate a return:
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Contact us at support@ravezombie.com, and provide the following information:
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Your order number
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The product(s) being returned
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A description of why you are returning your product(s)
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Upon receiving your email and processing your request, our support team will respond with an RMA (Return Merchandise Authorization) and a return address.
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Please ensure that the product is securely packed in its original packaging, along with any included accessories or documentation.
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Attach the provided return shipping label to the package and send it back to us.
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Customer shall be responsible for return shipping costs when returning a product for a refund.
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Once your return has been received and processed, that's it! We will subsequently issue a refund for the purchase price of the returned product(s) back to the original payment method.
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Need to return and exchange a product? Check out our return policy below: